Privacy Policy

Curtis Coast Automotive is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Curtis Coast Automotive manages personal information. It is structured as follows:

1. Personal information Curtis Coast Automotive collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Curtis Coast Automotive and complaints
10. Changes to Privacy Policy

1. Personal information Curtis Coast Automotive collects

The main types of personal information Curtis Coast Automotive collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Curtis Coast Automotive such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Curtis Coast Automotive's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Curtis Coast Automotive's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Curtis Coast Automotive's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Curtis Coast Automotive.

Curtis Coast Automotive collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Curtis Coast Automotive keeps of telephone calls, or emails received, or messages sent to Curtis Coast Automotive or posted on Curtis Coast Automotive's pages on social media);
• Curtis Coast Automotive's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Curtis Coast Automotive collects personal information in connection with running its business directly from the individual concerned. On occasion Curtis Coast Automotive may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Curtis Coast Automotive stores personal information in electronic and paper form.

Curtis Coast Automotive uses and discloses personal information as follows:

• to source vehicles and sell them to Curtis Coast Automotive's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Curtis Coast Automotive's customers and prospective customers;
• to obtain products, services or information from Curtis Coast Automotive's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Curtis Coast Automotive knows about them);
• to operate and manage Curtis Coast Automotive's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Curtis Coast Automotive. For example, Curtis Coast Automotive may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Curtis Coast Automotive also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Curtis Coast Automotive uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Curtis Coast Automotive uses in the operation of the computer program is browsing history on Curtis Coast Automotive's websites, name, contact information, and other information you may input into Curtis Coast Automotive's websites. The level of human oversight Curtis Coast Automotive provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Curtis Coast Automotive's staff.

4. Cookies

Curtis Coast Automotive uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Curtis Coast Automotive's web server. Curtis Coast Automotive may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Curtis Coast Automotive's platforms and those social media platforms. Curtis Coast Automotive's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Curtis Coast Automotive's website.

5. Links to other websites

Curtis Coast Automotive's website may contain links to third party websites. Curtis Coast Automotive does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Curtis Coast Automotive and do not wish to receive these communications from Curtis Coast Automotive in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Curtis Coast Automotive.

7. Overseas transfers

Curtis Coast Automotive's website/s are hosted in Australia. On occasion, a third party service provider Curtis Coast Automotive engages or that Curtis Coast Automotive is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Curtis Coast Automotive holds about them by contacting Curtis Coast Automotive during business hours on (07) 4970 7070 or via the contact page.

Curtis Coast Automotive may require an individual making a request to verify their identity before processing their request.

Curtis Coast Automotive will aim to respond to all requests promptly and within 30 days.

Curtis Coast Automotive may refuse a request where permitted or required by law. Curtis Coast Automotive will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Curtis Coast Automotive and complaints

If you have any queries, concerns or complaints about how Curtis Coast Automotive handles your personal information please contact Curtis Coast Automotive during business hours on (07) 4970 7070 or via the contact page. Curtis Coast Automotive may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Curtis Coast Automotive can understand the nature of your concern. In most cases, Curtis Coast Automotive will ask that you put your request in writing.

Curtis Coast Automotive takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Curtis Coast Automotive's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4970 7070
• Mailing Address: 231 Dawson Hwy, Gladstone, QLD, 4680

10. Changes to Privacy Policy

Curtis Coast Automotive may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.